The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. Fresh and modern, our Everyday Collection offers a sleek solution to your closet clutter. Contact. I was given an install date of 10/07/2022. A Closet Factory designer will take detailed measurements, finalize your design and confirm the cost of your project. That was the worst part! Write a Review. Case number 2:19-CV-3881, in US District Court, Central District of California, Western Division. According to the case, the defendants - Closets by Design, Inc. and CBD Franchising, Inc. - perpetually advertise their home organizer systems for 40 percent or $200 off, which leads customers to believe they are purchasing the items at a steep discount. Closets by Design respects the privacy of our customers, partners and suppliers of products or services and clients. CALL: (855) 295-0801. After reading all the negative comments, who in their right mind would consider using this company for cabinet remodeling. 115 Howden Rd Toronto ON M1R 3C7. On 3-30-21, I met with Designer Tamara Hatefi of Closets by Design from the Whittier, CA office (CLIENT # 168400). They are the biggest scam! In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. Search for: Schedule a FREE In-Home Design Consultation 1-800-500-9210. I know of a lady who is a former employee who is filing a class action against Closet World on behave of former employees. A set of cabinets was installed over my washer and dryer. And once again, I found myself back into the you're-being-rude square. I will never do business with Closet by Design, again! They are supposed to be trained in two weeks time for closet design and financing. Surprised anyone can work for these guys for a decade. Specifically, plaintiffs claim that the company misleadingly offers 40%. The proposed Class is represented by John T. Jasnoch, Joseph Pettigrew, and Thomas K. Boardman of Scott + Scott Attorneys at Law LLP. This complaint was posted by a verified customer. I thought they did a fabulous job, and it still looks great to this day! The receptionist told me that "she was going to call me right at that moment". Maroon 5 singer Adam Levine is filled with regret after he made one such trade. Desired outcome: YEP ! 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. I hope this review helps any future customers if they are considering this company. Frankly, it was 2 closets. The "installer/repair tech" just left after arriving at 5:10p (12-4p window is a joke) and finding that today, on the 4th service call for mismeasured and mis-cut file drawers, they were STILL wrong. Advertisers above have met our that reports on class action lawsuits, class action settlements, There was no a response for almost three weeks, and then I found out that both Jennifer and Ed had left the company. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. (Newbold et al v. Closets By Design, Inc. and CBD Franchising, Inc., Case No. Customer service, of course, stood behind their employee (whenever that is that I could track them down.) Photo by Naomi Morrison. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. A BIG MISTAKE. Are you kidding me? And the pieces that did come were cheap and chipped! Case Summary. They knew how to fix the measuring mistakes and my shelves look great. How do we get on that lawsuit? I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. You can get a used car to work for at least 6months at this price. The case is still moving through the courts and has not yet reached a settlement. A deposit of $1, 673 was provided. When they came to install we realized that the depth was not what we asked for. drug injury lawsuits and product liability lawsuits. big hole in the wall. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. I want all of my cabinets installed on July 19 , like promised. Then he realized he had to get another board. I came in direct contact his blood and was disgusted and concern about risks of infectious diseases. Wondering if a report is missing? I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. The installer was great but you can only work with what you get! Now, even in their responses the are lying but thank goodness I HAVE TEXT PROOF to show they are liars and crooks. Once they install and get their money, if it all falls apart, so be it. We had asked him to wear gloves but he had simply refused. Our offerings include design, manufacturing and installation of custom . When the closets got installed, the installer had to get a filler piece made to get the . Waterstone Management Group is a boutique management consulting firm. And guest what the installer even took some of the shelves which is I know thats belong to my order . In the middle of BBB and consumer affairs review. All because they locked in last years prices. Art you interested in contacting her? He never did. This was so STUPID. In short, please do not use this company as provides the worst customer service and improper installation. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). your claim status, claim form or questions about when payments are ComplaintsBoard.com is a leading complaint resolution website on the Internet. Required fields are marked *. They demand half down so I paid them $600 up front. 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. Trump asks for the moon in NY attorney general fraud case, demanding more time despite strict warning from judge. I am writing this as a very unsatified customer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What happened with your lawsuit? On 10/07/2022 they came to install the shelving units as described in the contract. We DO NOT remove reports. I gave this company 3 stars because I ultimately went with another company for design and installation, but I would give Dee 5 stars for how quick, patient and hard working she is. My bedroom closet we installed the end of July 2017 not to my original specifications. We found his blood all over our closet, carpet, and the ladder that we let him borrow. File photos of Donald Trump and Letitia James. I want in on a suit against Closet by Design theyre an absolute nightmare. I have to talk to the higher boss to at least talk to someone who is sensible. Horrible JOKE on us! I kept calling 3 times a day to see when this room could be done. Do your own due diligence! Dont do it they got me too. I would like them to install the right cabinets we talked about or refund our payment, half of it if not all. Hiding negative complaints is only a Band-Aid. And she responded, "Are you being sarcastic?" He broke the wires that were connected to the power block. The "designer" came out and I specifically told her I did not want a portion of the closet behind the radiator, and I wanted the panels on the wall. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. RIGHT. When were they planning on informing me of the schedule change or were they hoping I would forget! On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. So please, whatever you do Don't use this company. Verified customer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Add me. Design was good but the product itself looks cheap as crap! This is just the starting range that can spike up to $50,000. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. Colorado. Corporate Advocacy Business Remediation and Customer Satisfaction Program. The proposed Closets by Design class action lawsuit was filed due to alleged violations of numerous laws, including the Consumers Legal Remedies Act, the Unfair Competition Law, and the California False Advertising Law. Not to mention the fact that I had to call EVERYDAY to find out where my shelves were, when they would be installed. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? Was deceived. There is no learning curve . Custom Closets By Design Palos Il Patch. So now we waitand wait Desired outcome: She then transferred me to the manager, a real piece of work by the name of Jen, you know the type not only incompetent but also arrogant and disrespectful. The first time they came out, all they could install were the hanging rods. To date, I have provided $3, 346 in payments. (16) $239 .56. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices. Come Friday we got no call. UPDATE: On Feb. 5, 2019,the plaintiff voluntarily dismissed the proposed Closets By Design class action lawsuit without prejudice. I called them to give me an estimate and when they gave the estimate it looked higher than my budget, we said no and let it go, after 2 weeks at the end of the month the manager called and told me that they will do it for a cheaper price as they wanted to get the sales before the end of the month, we agreed upon a price and the next day the sales person came to our house to get our sign for the contract, this is where they cheated us, she brought the same design but at one corner they changed the depth of our cabinet from 20inches to 16 inches without notifying us, we overlooked it as we trusted them and the sales person was nice and signed the papers. There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. I called on a biweekly basis to see if they can come back and get the wall issue fixed but I kept getting a different response each time. Depending on the material, size, and design, you can get customized closets at a cost of $1000. I even told them that I would be open to doing this closet plan in a different property but never got a reply about that either. Remember above Free Installation Click here to learn more. Yes, I was going to work for them but decided not. 36 following. The manager John, in last lengthy phone call was very understanding and very courteousThey are coming Tuesday to correct all. THIS IS THE WORST COMPANY TO HIRE FOR ANY WORK IN YOUR HOME. And since she couldn't answer my question, she said: "I withdraw what I said."